Research Fellow and Consultant, Digital Futures Research Hub
Dr Alan G Downe is presently a Research Fellow and Consultant with the Digital Futures Research Hub at Multimedia University, where he studies digital transformation processes, consumer behaviour and community engagement in solutions planning. Originally from Canada, Dr Downe has worked for almost 20 years in Malaysian universities and has extensive experience in corporate training and consultancy. His research and teaching interests have focused on talent management in service industry settings and on call centre strategy & operations. He is a long-time member of the Contact Centres Association of Malaysia (CCAM) and is presently a member of the Executive Committee.