Ian Aitchison is the CEO of the Asia Pacific (APAC) region of COPC Inc. and has great expertise in Asian and Australian customer experience, contact centre and operational strategy, having worked extensively throughout the region. He has more than twenty years’ of experience in the customer experience and contact centre industry, marked by the consistent delivery of quality, service and process improvement that is the hallmark of the COPC® Family of Standards.
His recent work includes the development of the Service Journey ThinkingSM methodology which supports operations in driving improved customer loyalty and reduced customer effort.
In addition to leading COPC Inc. in the Asia Pacific region, Ian provides management training and consulting advice to more than 30% of the world’s top 50 brands. He is a Senior Auditor for the COPC CX Standard, is a Six Sigma Black Belt, and was the Chairman of the Contact Centres Asia Conference between 2012 and 2018.