Head of CX Advisory for Asia-Pacific, Japan, Middle East and Africa
Freshworks
Malcolm Koh is the Head of CX Advisory for Asia-Pacific, Japan, Middle East and Africa, at Freshworks. He has over 30 Years of diverse experience in CX across 7 industries: Retail, Hospitality, Airline, Banking, Financial Services, large startups and 2 leading CX Tech vendors. He is a specialist in improving operations, implementation at scale, Business case analysis and Value Engineering. He is also a regional Speaker and media Spokesperson for sharing best practices and optimization.
