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Sandra De Zoysa

Group Chief Customer Officer
Dialog Axiata PLC

Sandra De Zoysa is a pioneer Customer Service Practitioner and a thought leader in CE with over 28 years of experience in the Mobile Industry.  A member of the Group Senior Management Committee of Dialog Axiata PLC, Sri Lanka’s premier Telecommunication Service Provider.  Director on the board of Dialog Business Services, Sponsor – Lean Six Sigma Practice, Companywide Digitisation Programme Owner, Chairperson –  Customer Experience Excellence Group Leadership Committee of Dialog and Customer Intimacy & CE Expert Working Group, Axiata SA region.

Sandra received recognition as one of Sri Lanka’s Top Woman Leaders at the 2017 Best Employer Brand awards and was also a recipient of the Super Woman Achiever Award  at the 4th World Women Leadership Awards, Mumbai.  At the Professional & Career Women Awards 2016 organized by Women In Management (WIM) she won the Gold Award for Leadership Excellence for her exceptional contribution & achievements in the field of Customer Service and in 2015, received the Customer Experience Impact Award presented by Customer Experience Professionals Association, USA and was one among 7 Service practitioners across the globe to have received this recognition. In 2013 she was ranked 7th among the top 10 most powerful business women in Sri Lanka by the Echelon magazine and in 2011, was honoured with the Industry Champion Award for Sri Lanka at the Contact Centre World Conference in Australia.

Sandra is a Founding member and a Director of SLASSCOM, the national IT-BPO chamber and Head of Quality Forum (2012-2017), Founding member and VP of SLISM (Sri Lanka Institute of Service Management), Certified Lean Six Sigma Quality practitioner and CCXP (USA) Certified Customer Experience Professional.  She is on the Customer Advisory Board of CX Network, IQPC UK. An avid conference speaker within the Global Customer Experience/ Telecom Industry and visiting lecturer at the University of Colombo School of Computing since 2009.

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