Chief Innovation Officer
CX Innovation Institute
Simon Kriss is the Chief Innovation Officer for the CX Innovation Institute and is based in Melbourne, Australia. He is the author of “The AI Empowered Customer Experience” and hosts a trio of podcasts on CX and innovation.
Simon is a customer experience futurologist and thought leader who works with company boards and C-suite executives on transformation of customer experience. He is a divergent thinker who creates unique ideas and solutions, often finding the hidden opportunities for businesses to innovate and win in the future.
Simon’s career in CX spans over 30 years and across the globe, having managed operations in Australia, New Zealand, Hong Kong, China, India, Poland, Ireland, UK, Malaysia, Singapore, Pakistan, Philippines, Indonesia, Japan, Canada and USA. His industry experience is as broad as its geography, working in banking, insurance, travel, FMCG, energy, government, telecommunications, business process outsourcing and more for global brands like Expedia, HSBC Bank and Cathay Pacific Airways.
Simon is an in-demand advisor and industry commentator, frequently authoring magazine articles, white papers and books on many topics.
Simon is also a highly acclaimed public speaker having presented across the globe on customer experience essentials, enabling technology, industry trends, the impact of AI, outsourcing, contact centres, and the future of CX.
Simon holds a Masters in Viticulture and Wine Technology from the University of Melbourne, a Certificate of Disruptive Strategy from the Harvard Business School and is a Graduate of the Australian Institute of Company Directors. He is also a lifetime member of the Auscontact Association.
