Vice President & General Manager
ProHance
With 20 years in the industry, Ankur Agarwal specializes in customer experience (CX) and workforce management solutions, helping organizations operate with greater efficiency and deliver better outcomes. Over two decades, he has worked with businesses to optimize how their people, processes, and technology come together, turning complex operational challenges into measurable performance gains.
Today, Ankur serves as the Global Head of Workforce Management Solutions at ProHance, where he leads the global strategy and helps enterprises unlock productivity, improve resource utilization, and build more agile, data-driven operations. He is passionate about the intersection of CX and workforce excellence, and about helping organizations do more with their teams while creating better experiences for their customers
