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RON KAUFMAN

World’s Leading Customer Service Keynote Speaker
New York Times Bestselling Author
Founder, UP! Your Service
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SCOTT FRIEDMAN

Chief Celebration Officer
FRIEDMAN & ASSOCIATES
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MANOJ MENON

Senior Partner & APAC
Managing Director
FROST & SULLIVAN
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LEZA PARKER

LEZA PARKER

Chief Executive Officer
SC BEAUTY NETWORK PTE LTD
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Sandra De Zoysa

Group Chief Customer Officer
Dialog Axiata PLC
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Andy Cranshaw

Director of South East Asian Operations,
COPC Inc. Asia Pacific Region
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Pranay Anand

Solutions Director, Customer Experience
Dimension Data Asia Pacific Pte Ltd
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George Aveling

Chief Executive Officer
TMI Consultancy Sdn Bhd
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Mayank Choudhary

Director, Global Product Marketing
Oracle, Inc.
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Lau Yin May

Head, Customer Experience,
Malaysia Airlines
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Afeef Hussain

Regional Director of Training, Development and Quality Assurance
LUX* Resorts and Hotels
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Manpreet Singh

Customer Experience Management
CIMB Group
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Shyanne Browning

Senior Advisor
Forrester’s Customer Experience (CX) Council
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Cynthia Tang

Customer Experience Manager
Sunway Malls
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Raymond Devadass

Chief Executive
Daythree Business Services Sdn Bhd
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Ritu Thakur

Head of Operations Transformation
Allianz
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Dr Alan Downe

Research Fellow and Consultant, Digital Futures Research Hub
Multimedia University
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Albert Khoo

Consultant
Customer Experience & Service Management
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Neeti Mahajan

Managing Director
Global Service Centre (GSC), HSBC
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Patrick Ong

Manager, Solutions Consulting
Genesys SEA
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Cilia Rasasegram

Chief Experience Officer
Kindler Employee Experience Sdn Bhd
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Dr Siew, Chan-Cheong

Director
Strategy&, Malaysia
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CX SUMMIT 2018

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