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Nienke Bloem, CCXP

The Customer Experience speaker in a blue dress
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Claire Boscq-Scott

Global Customer Service Guru
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Natalie Turner

Founder CEO The Entheo Network
Keynote Speaker, Author of ‘Yes, You Can Innovate.’
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Scott Friedman

Chief Celebration Officer
Friedman & Associates
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Leza Klenk

CEO
SC Beauty Network
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Lau Yin May

Group Chief Marketing and Customer Experience Officer
Malaysia Airlines
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Nora A Manaf

Group Chief Human Capital Officer / Group EXCO
Maybank
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Adzhar Ibrahim

Formally Maxis
Consultant
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Jason Pollard

Co-founder of Public Design Group
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Andy Cranshaw

Group Director of Learning and Development
Teledirect
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George Aveling

CEO
TMI CONSULTANCY SDN BHD
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Michelle Liew

Head of Group Customer Experience
RHB
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Byron J.Fernandez

Group CIO & Country Director
Teledirect Malaysia
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Lim Chee Gay

Chief Human Resource Officer
Teledirect Telecommerce
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Nadiah Tan Abdullah

Chief Human Resource Officer
SP Setia
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Monir Azzouzi

Vice President, People Experience & People Relations at Go-Jek
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Carlos Vasconcelos

Senior Marketing & Business Development Leader
Collab
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Anila Fredericks

Head of Customer Service Operations
Telstra International Service Centres
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Pranay Anand

Solutions Director, Intelligent Workplace
NTT Ltd Asia Pacific
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Sunil Pamnani

Leads APJ Sales & Strategy
Qualtrics
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Neelam Daryanani

APAC Analytics Lead & Solutions Consultant
NICE
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Kenneth Chong

Head of Sales, AWS Cognitive CX (ASEAN)
Amazon Web Services (AWS)
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Dave Chin

Director
Solutions Consulting China, Japan, & Korea
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Cynthia Tang

Customer Experience Manager
Sunway Malls
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Frederick Chen

Contact Center and UC Alliance GTM Lead
Poly Asia Pacific
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Alex Koshy

Head of Sales
Automation Anywhere
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Alex Koshy

Head of Sales
Automation Anywhere
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