Speakers

World’s Leading Customer Service Keynote Speaker
New York Times Bestselling Author
Founder, UP! Your Service

NYT Best-Selling Author &
Chief Amazement Officer
Shepard Presentations LLC

Chief Innovation Officer
CX Innovation Institute

Founder and CEO
Twimbit

Chief Celebration Officer
Friedman & Associates

President of South Asian and ASEAN Operations
COPC Inc.

Head/General Manager
Malaysia Aviation Group's (MAG)

Group Chief Executive Officer
Pos Malaysia Berhad

Managing Director
DHL Express

Vice President, Group Customer Experience
Telekom Malaysia

Head of Channel Experience
Lazada Group

Senior Managing Director and Group Head, Customer Experience Management
CIMB Group

SVP of Learning and Development
TDCX

Board of Director, member of the Country Executive Team
American Express Malaysia

Assistant Director, Customer Experience & Analytics
TMC Life

Head of Group Customer Experience
RHB

Head of Digital Workplace - Malaysia
NTT DATA

Customer Solutions Architect
Vonage

Head of Telesales and Retention
Maxis

Customer Experience Specialty, Asia
Zoom

Chief Technology Officer
Radiant Communication Sdn Bhd

Strategic Account Director
Sprinklr

Head of CX Advisory
Freshworks

Chief Growth Officer
Nubitel Technology

Vice President - South Asia & Middle East
NICE

Senior Vice President of Asia
Soprano Design

Head of Presales, ASEAN
Verint

CEO
Knowmax

Partner Manager, Southeast Asia
Genesys