Customer Experience Specialist
Zoom
Cherie is a Customer Experience Specialist at Zoom. Cherie works closely with businesses navigating the shift toward AI-powered customer engagement — helping them find the right balance between automation and the human judgment that builds trust. At CCAM 2026, Cherie shares a practical perspective on where AI should lead, and where human intelligence still matters most.
CCAM Secretariat
Unit H-09-03, Block H, Plaza Kelana Jaya Jalan SS7/13A, 47301 Petaling Jaya Selangor Darul Ehsan.
Office No.: +6(03) 9779 5599
E-mail: cx_secretariat@cxmalaysia.org.my
CCAM Secretariat
Unit H-09-03, Block H, Plaza Kelana Jaya Jalan SS7/13A, 47301 Petaling Jaya Selangor Darul Ehsan.
Whatapps No: +6011-6290 5422
Office No.: +6(03) 9779 5599
E-mail: cx_secretariat@cxmalaysia.org.my
Sunway Resort, Petaling Jaya
1, Persiaran Lagoon, Bandar Sunway, 47500 Petaling Jaya, Selangor
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