Country Head – Malaysia
NXAI
Chong Yit Siong is the Country Head of Malaysia at NXAI, bringing over 15 years of experience in customer experience, contact centre technology, cloud communications, and enterprise solutions. He specializes in business strategy, digital transformation, and AI-powered customer engagement, with a focus on helping organizations leverage CCaaS (Contact Centre as a Service), CPaaS (Communication Platform as a Service), and Conversational AI to enhance customer experiences, improve operational efficiency, and drive business growth. Chong is passionate about shaping the future of CX through the effective integration of human expertise and artificial intelligence.
