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Manpreet Singh

Customer Experience Management
CIMB Group


A seasoned professional with more than a decade experience in the discipline of Customer Experience. Her forte lies in leading Customer Strategies and driving transformation through Customer Journey thinking, Innovation and Process re-engineering using Lean Six Sigma. She has extensive experience in developing human-centric CX Design and Delivery models, with a focus on delivering sustainable value for both customers and businesses.

She has held leadership roles in for both Local and International Banks and has a deep understanding of Customers loyalty drivers across South East Asia. She is currently leading the Customer Experience Management function across all geographies and businesses for the CIMB Group.

CX SUMMIT 2018

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