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Manpreet Singh

Customer Experience Management
CIMB Group

A seasoned professional with more than a decade experience in the discipline of Customer Experience. Her forte lies in leading Customer Strategies and driving transformation through Customer Journey thinking, Innovation and Process re-engineering using Lean Six Sigma. She has extensive experience in developing human-centric CX Design and Delivery models, with a focus on delivering sustainable value for both customers and businesses.

She has held leadership roles in for both Local and International Banks and has a deep understanding of Customers loyalty drivers across South East Asia. She is currently leading the Customer Experience Management function across all geographies and businesses for the CIMB Group.

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