Group Director of Learning and Development
Andy Cranshaw joined Teledirect as Group Director of Learning and Development in July 2019. He is responsible for overseeing the next phase in the development of Teledirect’s training practice as we create a Global Learning and Development culture that will differentiate Teledirect both as an employer and as a partner for our clients. Andy is a well-respected educator in customer experience and contact centre management and before joining Teledirect was Director South East Asia for COPC Inc. He has over twenty five years of experience in BPO Management Roles and CX Consulting, twenty two of which have been spent in South East Asia and has personally delivered hundreds of training programs for Contact Centre staff and managers throughout the Asia Pacific region as well as in the UK and the US. Andy is a founding member of the Contact Centre Association of Malaysia from whom he is the recipient of a career achievement award for his service to the Malaysian contact centre industry.