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Michelle Liew

Head of Group Customer Experience

Michelle Liew brings with her more than 20 years of experience specialising in training & development, customer service, customer experience, service quality, voice of customers, service culture, process efficiencies and change management in the hospitality industry and banking, through her tenures with JW Marriott, The Ritz Carlton, Shangri-La Hotels, HSBC, OCBC and UOB before joining RHB Bank in 2017.

In her current role, Michelle is Head of Group Customer Experience at RHB where she heads up the Centre of Expertise, leading the group-wide CX programme, delivering impactful outcomes in customer journeys and employee culture change.

She speaks in CX events and conferences sharing best practices and her vision of differentiation through customer experience and employee engagement.

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