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Byron J.Fernandez

Group CIO & Country Director
Teledirect Malaysia


Byron is the Immediate Past President of the Contact Centre Association of Malaysia (CCAM). He brings to Teledirect 20 years of BPO experience from designing customer access strategies, inbound customer contact, outbound outreach and all supporting functions of a high performing contact centre. His expertise in verticals such as telecommunications, banking, insurance, FMCGs, technology and government contact centres make him ideally suited to the responsibility of leading over 2000 of Teledirect Malaysia’s best people.

Byron is a COPC Certified Implementation Leader, CIAC Certified Strategic Leader and a member of the IAOP. He is also one of very few individuals in the country to be presented with The Career Achievement Award by the CCAM, the highest award an individual in the industry can receive in Malaysia.

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