Head of Customer Experience
Institut Jantung Negara, Malaysia
Dr Rhema Sundram is the Head of Customer Experience at Institut Jantung Negara (IJN), Malaysia, where she brings together her clinical background, healthcare leadership experience and passion for digital innovation to advance patient-centred care.
A medical doctor by training, Dr Rhema holds an MBBS from Kasturba Medical College, India, and is a Certified Professional in Patient Safety (CPPS). She holds an MBA in Healthcare Management with Distinction from IMU University, Malaysia, and has completed the AI in Healthcare: Leading Responsible Adoption at Scale certification by Imperial College, London.
At IJN, Dr Rhema also serves as Co-Lead of Health Informatics, working at the intersection of clinical practice, digital transformation and patient experience. She has played an active role in IJN’s digital transformation journey, including its achievement of HIMSS EMRAM Stage 6 and Stage 7 – the highest level of digital maturity under HIMSS.
Her professional interests span healthcare management, digital health, artificial intelligence, clinical informatics, patient experience and human-centred design.
