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Shep Hyken

NYT Best-Selling Author & Chief Amazement Officer,
Shephard Presentations LLC

Awards-winning CX entrepreneur, author and Hall of Fame speaker Shep Hyken is a luminary in the world of customer experience and business success. As the Founder of Shepard Presentations, LLC, he has pioneered impactful strategies that resonate with audiences worldwide. With his CX-focused YouTube channel boasting over 10k+ followers and 450k+ views, Shep delivers real, actionable takeaways by dissecting brands like Ritz Carlton.

An accomplished author, he has claimed spots on both the New York Times and Wall Street Journal best-seller lists. Shep’s literary achievements encompass seven influential books, including “Moments of Magic®,” “The Loyal Customer,” “The Cult of the Customer,” “The Amazement Revolution,” “Amaze Every Customer Every Time,” “Be Amazing or Go Home,” and “The Convenience Revolution.” His brainchild, “The Customer Focus™,” a revolutionary customer service training program, has empowered countless clients to cultivate a culture of exceptional service and unwavering loyalty.

Shep’s insights extend to the American Small Business Network, where his acclaimed podcast, “Shep Hyken’s Seven Powerful Strategies for Creating Loyalty at Your Business”: https://www.asbn.com/manage-your-business/customerexperience/ shep-hykens-seven-powerful-strategies-creating-loyalty-business/. It offers invaluable strategies for cultivating customer loyalty. Explore more about Shep Hyken’s impactful journey and insights through his main website.

https://hyken.com

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