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Scott Friedman

Chief Celebration Officer
Friedman & Associates
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Manpreet Singh (CCXP)

Senior Managing Director and Group Head, Customer Experience Management
CIMB Group
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Shep Hyken

NYT Best-Selling Author &
Chief Amazement Officer
Shepard Presentations LLC
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LAU YIN MAY

Chief Customer Experience Officer
CelcomDigi
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Manoj Menon

Founder and CEO
Twimbit
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Michelle Liew

Head of Group Customer Experience
RHB
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Norlida Azmi

Founder
Chapter Advisory Sdn Bhd
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Nadiah Tan Abdullah

Chief Human Capital Officer (CHCO) – Fellow CIPD
Malaysia Airports Holdings Berhad
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Low Ngai Yuen

Managing Director
AEON360
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Sreeratha Govindasamy

Head of Customer Care
Philip Morris Malaysia
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Patrick Er

Chief People and Transformation Officer
Maxis
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Raymond Devadass

Visionary Founder & CEO
Daythree
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Lolitta Suffian

SVP Customer Experience
Bank Simpanan Nasional
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Charles Brewer

Group Chief Executive Officer
Pos Malaysia Berhad
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Dr. Shreekant Vijaykar

President of South Asian and ASEAN Operations
COPC Inc.
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Raymond Siva

Digital Strategy and Investment Consultant,
Be Strategic
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Jonathan Low

CEO
Global Success Learning Academy
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Emily Sheela Koshy

General Manager Airlines Customer Management
Malaysia Aviation Group's (MAG)
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Andy Cranshaw

SVP of Learning and Development
TDCX
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Andy Rangel

Chief Executive Oficer
TP Malaysia & Thailand
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Anthony Raja Devadoss

Country Managing Director
Korn Ferry Malaysia
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Ken Ng

Co-Founder, Senior Managing Consultant
ATCEN Sdn Bhd
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CHEN PHING OON

Contact Center Consulting Solution Engineer
Zoom
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Louis Teoh

APJ Head of Strategic Business Consulting
GENESYS
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Brian Crowley

Chief Technology Officer
Radiant Communication Sdn Bhd
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Tiew Chee Leong

Head of Digital Workplace & CX - Malaysia
NTT DATA
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Sarang Shah

Head of Sales, Webex Customer Experience India & ASEAN
Cisco
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Dave Giblin

Head of Customer Success
Zendesk
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Lance Cheang

Founder, Managing Director
VLAN Asia
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Mat Sharafyan

CEO & Co-Founder
Hecttor
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Khoo Chia Ching

Regional Marketing Manager
Zoho APAC
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