Speakers

NYT Best-Selling Author &
Chief Amazement Officer
Shepard Presentations LLC

Senior Managing Director and Group Head, Customer Experience Management
CIMB Group

Chief Celebration Officer
Friedman & Associates

Founder and CEO
Twimbit

Head of Group Customer Experience
RHB

Chief People and Transformation Officer
Maxis

Chief Customer Experience Officer
CelcomDigi

Head of Customer Care
Philip Morris Malaysia

Founder
Chapter Advisory Sdn Bhd

Group Chief Executive Officer
Pos Malaysia Berhad

Managing Director
Access Group

SVP Customer Experience
Bank Simpanan Nasional

President of South Asian and ASEAN Operations
COPC Inc.

General Manager Airlines Customer Management
Malaysia Aviation Group's (MAG)

SVP of Learning and Development
TDCX

Managing Director
AEON Co. (M) Bhd.

APJ Head of Strategic Business Consulting
GENESYS

Chief Technology Officer
Radiant Communication Sdn Bhd

Head of Digital Workplace - Malaysia
NTT DATA

Head of Sales, Webex Customer Experience India & ASEAN
Cisco

Contact Center Consulting Solution Engineer
Zoom

CEO & Co-Founder
Hecttor