Speakers

Chief Celebration Officer
Friedman & Associates

Senior Managing Director and Group Head, Customer Experience Management
CIMB Group

NYT Best-Selling Author &
Chief Amazement Officer
Shepard Presentations LLC

Chief Customer Experience Officer
CelcomDigi

Founder and CEO
Twimbit

Head of Group Customer Experience
RHB

Founder
Chapter Advisory Sdn Bhd

Chief Human Capital Officer (CHCO) – Fellow CIPD
Malaysia Airports Holdings Berhad

Managing Director
AEON360

Head of Customer Care
Philip Morris Malaysia

Chief People and Transformation Officer
Maxis

Visionary Founder & CEO
Daythree

SVP Customer Experience
Bank Simpanan Nasional

Group Chief Executive Officer
Pos Malaysia Berhad

President of South Asian and ASEAN Operations
COPC Inc.

Digital Strategy and Investment Consultant,
Be Strategic

CEO
Global Success Learning Academy

General Manager Airlines Customer Management
Malaysia Aviation Group's (MAG)

SVP of Learning and Development
TDCX

Chief Executive Oficer
TP Malaysia & Thailand

Country Managing Director
Korn Ferry Malaysia

Co-Founder, Senior Managing Consultant
ATCEN Sdn Bhd

Contact Center Consulting Solution Engineer
Zoom

APJ Head of Strategic Business Consulting
GENESYS

Chief Technology Officer
Radiant Communication Sdn Bhd

Group CEO
ITAPPS

Head of Digital Workplace & CX - Malaysia
NTT DATA

Head of Sales, Webex Customer Experience India & ASEAN
Cisco

Head of Customer Success
Zendesk

Founder, Managing Director
VLAN Asia

CEO & Co-Founder
Hecttor

Regional Marketing Manager
Zoho APAC